Objetivos:
Desarrollar las habilidades comunicativas necesarias en el mundo empresarial y aumentar sus conocimientos sobre el mismo
Contenidos:
Working life Working with words: describing work rewarding. Business communication skills: Socializing. Introductions. Practically speaking: How to express interest. Language at work: present simple review. Case study: Speed networking. Projects Working with words: projects ahead of schedule. Business communication skills: Meetings. Updating and delegating tasks. Practically speaking: How to start and end phone calls. Language at work: present simple and continuous. Case study: planning a launch party. Leisure time Working with words: work-life balance, take time off. Business communication skills: Exchanging information. Talking about leisure. Practically speaking: How to end a conversation. Language at work: past simple and present perfect. Case study: corridor conversations. Services and systems Working with words: service convenient, user-friendly Business communication skills: Presenting. Explaining how something works Practically speaking: how to introduce information Language at work: comparative forms Case study: improving systems Customers Working with words: customer service. Expectations. Business communication skills: exchanging information. Getting information. Practically speaking: starting a conversation on the phone. Language at work: present simple and continuous for future use. Case study: managing customer feedback. Guests and visitors Working with words: business travel. Business communication skills: Socializing. Welcoming visitors. Practically speaking: how to make and respond to offers. Language at work: obligation, necessity and prohibition. Case study: solving an intercultural problem. Security Working with words: security at work. Business communication skills: Presenting. Explaining and asking about changes. Practically speaking: How to introduce and respond to news. Language at work: present perfect simple and continuous. Case study: improving data security. Working together Working with words: teamwork and partnerships. Business communication skills: Meetings. Presenting and discussing plans. Practically speaking: how to encourage people. Language at work: talking about the future. Case study: creating a plan for effective teamwork. Logistics Working with words: Logistics and supply chains. Business communication skills: Exchanging information. Placing and handling orders. Practically speaking: how to leave a voicemail message. Language at work: reported speech. Case study: solving a logistic problem. Facilities Working with words: describing a place of work. Business communication skills: meetings. Making suggestions and recommendations. Practically speaking: How to link ideas. Language at work: nouns and quantifiers. Case study: organizing a cause marketing event. Decisions Working with words: decision-making put forward an idea. Business communication skills: meetings. Participating in a discussion. Practically speaking: how to be persuasive. Language at work: first and second conditionals. Case study: the decision game. Innovation Working with words: innovation and new ideas. Business communication skills: presenting. Giving a formal presentation. Practically speaking: how to respond to difficult questions. Language at work: Superlative forms. Case study: presenting innovative products. Breakdown Working with words: breakdowns and faults. Business communication skills: Exchanging information. Discussing problems. Practically speaking: How to check someone understands. Language at work: advice and recommendation. Case study: managing a breakdown in service. Processes Working with words: processes, basic procedure. Business communication skills: socializing. Planning future contact. Practically speaking: how to get someone’s attention. Language at work: passive forms. Case study: introducing new processes. Performance Working with words: personal qualities. Business communication skills: meetings. Appraising performance and setting objectives. Practically speaking: how to give feedback. Language at work: past continuous and past perfect. Case study: giving a successful presentation. Success Working with words: fact-finding and achievement. Business communication skills: meetings. Reporting back. Practically speaking: how to generalize. Language at work: contrasting language. Case study: Acting on research. ? Contenido del CD: Audiciones sobre los contenidos del libro que refuerzan los ejercicios y el aprendizaje del material. Además de un surtido material adicional de e-mail, banco de frases y glosario de cada unidad. También ofrece un vínculo online donde ofrece un apoyo adicional al alumno, más vocabulario, gramática y expresiones a su alcance.
